About Sigma

Sigma was founded in 1986 for the sole purpose of improving customer service skills of technical professionals. Technical is not just for techies – it includes financial services, healthcare, consulting, and other areas of professional expertise. Our name comes from the lower case Greek sigma measuring the distribution of performance along a bell curve. For more than 20 years we’ve achieved superior results. Our success is based on proven principles that have survived the test of time and continuing support based on current research.

Our award winning training programs have produced results for companies like EMC, Unisys, Johnson Controls, the University of Pennsylvania Health System, Royal Bank of Canada, the US Army and others. Our clients can be found around the world and represent world-class organizations who are committed to service excellence. Likewise, our team is committed to our client’s success.

CEO & President

From Baku to Baltimore, Karen partners with clients to improve workforce performance, focusing on financial systems, ERP and CRM/marketing database implementations. With an emphasis on change management, organizational dynamics and project management, Karen has worked with a wide array of clients trying to maximize their success in a world of constant and rapid change! Since 1996, Karen and her team have provided needs analysis, instructional design and development services as well as large-scale training delivery efforts worldwide. Selected clients include: the Allegis Group, Comcast, EMC, Johns Hopkins Health System, Johnson Controls, Marriott, T. Rowe Price, Towers Perrin, Union Memorial Hospital, and the US Department of State, the US Department of Agriculture, and the State of Maryland Police & Corrections Training Institute. Karen holds degrees from Cornell University and the Johns Hopkins University. Karen is a Certified Professional in Workplace Performance and Learning (CPLP) granted by ASTD and a Senior Professional in Human Resources (SPHR) awarded by SHRM, and is also qualified to administer the MBTI®, DiSC® and other self-assessment instruments. Karen has been published in numerous publications including the Pfeiffer Consulting Annual (LIST®: Conversation Skills for Consulting Professionals) and “You Be the Judge” in Kouzes and Posner’s Leadership Practice Inventory Activity book. Karen was born in Watertown, NY and currently resides in Philadelphia, Pennsylvania.

President of The Sally Daniel Training Group, Inc.

Sally started her company in 1990 and has experience in employee training and development, performance management, improving the workplace environment. Sally and her group have consulted and provided training to corporations, and Federal, State and local government agencies including: ADP, Aerotek, Fairfax County Public Schools, Proctor & Gamble, Marriott, SA Biosciences, National Institute of Health (NIH), National Archives and Presidential Libraries, Food & Drug Administration, US Postal Service, Department of Labor and many others. As a consultant to the consultants, Sally has delivered training and provided 1:1 coaching for Booz Allen Hamilton (BAH) and Booz & Company. At BAH, Sally has served for more than 10 years on various training teams, including: International Consulting Team Skills for New Consultants, Presentation Skills, the Myers-Briggs Type Indicator®, and Interpersonal & Team Effectiveness for new Consultants, and Building Successful Client Relationships. Sally holds degrees from Towson University, as well as numerous professional qualifications, including DiSC®, MBTI® and Mediation/Conflict Management and is a certified master trainer. Sally is a native of Washington, DC and currently resides in Ellicott City, Maryland.